Job Opportunity at Absa Group Limited, Merchant Sales and Support-2

Job Opportunity at Absa Group Limited, Merchant Sales and Support-2

With over 100 years of rich history and a strong position as a local bank with regional and international experience, a career in our family offers the opportunity to be part of this exciting growth journey, reset our future, and shape our destiny as Africans. we can be proud. Collection.

Job Summary

Merchant sourcing, onboarding, and technical support. The position holder will be responsible for providing excellent face-to-face customer service. Responsible for installing POS machines, training staff, handling operational queries with cashiers, presenting vouchers, etc.

Job offer

Merchant sourcing, onboarding, and technical support. The position holder will be responsible for providing excellent face-to-face customer service. Responsible for installing POS machines, training staff, handling operational queries with cashiers, presenting vouchers, etc.

Key Responsibilities and Approximate Time Division

main accounts

Responsibility: customer contact (70%)

• The role holder is responsible for managing and responding to customer requirements face-to-face. Ensure client expectations are met, queries are actively considered, and followed through to resolution. Queries should be reduced through root cause analysis.
• Preparation and installation of POS terminals at the customer's premises
• Customer contact is usually at the store manager/owner level
• Create, build and maintain ongoing relationships with customers and their employees to develop and protect business revenue.
• Identify sales opportunities and introduce potential customers to the LG team.
• Manage daily attendance levels within the team in accordance with relevant HR policies, including leave management and approval within the team.
• Act as a facilitator for the LG team under supervision by providing them with tools and information to improve sales.
• Monitor sales performance daily. Weekly and monthly the results are presented to the head of the cards.
• Acts as an escalation point for inquiries that cannot be resolved by LG/Branch

 Responsibility: Technical support (25%)Resolve customer technical issues regarding POS terminals

Accountability: Planning and Research (5%)

Responsible for developing a personal plan to achieve specific goals and objectives.

Manage personal time for daily activities to maximize resource performance

Constantly updated information on all the products and services offered by Absa Card

Education and experience required

• A grade of B or equivalent in a relevant field of study.
• Knowledge of the products and services of the ABSA group and the ABSA card
• 2 years of experience in a customer service environment
• Knowledge of point of sale devices and communication infrastructure.
• Knowledge of the card acquisition industry will be a plus but not required
• Knowledge of the credit card industry.
• Knowledge and skills: (6 max.)
• communication skills
• Excellent customer knowledge
• Planning
• Interpersonal skills
• Technical skills

Competencies: (maximum 8 competencies)

Make a decision and get to work.

learning and research

Entrepreneurial and business thinking.

Liaison and Communication

Adapt and respond to change.

persuasion and influence

creativity and innovation

Risk and control objective

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

Understand your role in the overall processes in which you play a role, including applicable risks and controls.

Adhere to Absa policies and procedures applicable to the particular role, demonstrate good judgment and manage risks responsibly.

Report all risk-related events/accidents/problems using the process specific to your work area and help understand why they occur and how to prevent them in the future. Proactively look for ways to improve the control environment by looking at what errors can occur in your processes and how they can be prevented.

Ongoing and proactive engagement with regulators and unions where necessary

All mandatory training completed by the deadline

Absa Rate

Absa's values ​​and behaviors represent a set of rules that govern the actions of all the Bank's collaborators, and based on which the performance of each of those who make up Absa is evaluated and rewarded:

Driving high performance towards sustainable results

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