Job Opportunity at TIGO Tanzania - Network Performance Management Engineer

Job Opportunity at TIGO Tanzania - Network Performance Management Engineer

Position: Network Performance Management Engineer

Job Title: Tanzania

Job offer

To ensure acceptable network performance throughout the mobile network by acting as a point person to bridge the gap between trade/sales, technology, and service partner (MSP) management while adhering to SLAs, KPIs, KQIS, RSLAS and CEIS.

We lead and contribute.

By communication, by possession, by delivery, by change and vision. We live our values ​​of trust, passion, simplicity, integrity, and innovation.

Basic Responsibilities

1. Daily monitoring of IP network performance, transport network performance, and PS core performance covering SGSN-MME, GGSN, and any other PS core network elements.
2. Daily monitoring of passenger performance covering 2G, 3G, and 4G.
3. Timely reporting of network performance and customer experience using available tools, via PM, BO-ENM, Competent.
4. Manage standards with other data and voice service operators using automated tools or third-party equipment.
5. Report the results of standards, analysis, and improvement plans.
6. Escalate all deviations from the agreed KPIS.
7. Advise the P&Q Manager on all matters related to network compliance to a structured regulator based on a recent notice.
8. Preparation of daily, weekly, and monthly network performance reports for management.
9. Create and maintain weekly, monthly, and block-level technical KPI reports sharing with key stakeholders.
10. Support the sales team in all network/technology-related issues.
11. Support other functional teams to improve network performance and quality.
12. Conduct regional visits to manage network performance.
13. Perform site audits to manage network performance.
14. Provide customized network quality reports based on management requirements.
15. Work closely with the managed service provider team to close open action items.

Other responsibilities

• Manage operational projects, change-driven projects, and network performance improvement projects.
• SLAS management with demand regulation I.E. Huawei Managed Service.
• Inspect and plan all network performance improvement requirements.
• Support business and commercial projects to build and upgrade the network across all corporate client facilities when needed.
• Manage the requirements of the commercial project from the technical department.
• Perform performance analysis before and after project completion.
• Network KPI analysis.
• Provide an outage/impact analysis of the technical team against the revenue trend.
• Attend change management meetings to agree on all network changes that affect network quality and customer experience.

Academic qualification and work experience.

• Bachelor's degree in Computer Science/Electronics/Telecommunications Engineering/Computer engineering or other related disciplines.
• At least 4 years of work experience in Mobile Networks Performance / Operations / Quality / Compliance.
• Experience in RAN networks, core network, transmission network, and optimization in all areas.
• Experience working on performance tools.

Basic skills

• Good knowledge of E2E mobile network architecture.
• Good knowledge of basic systems and optimization.
• Knowledge of communication systems/networks.
• Innovative and customer service center.
• Reporting and presentation skills

APPLY HERE

This position is open to people: local